Right of Withdrawal
You have 14 days from the date of receiving your order to request a return. If you change your mind or the product does not meet your expectations, please notify us before shipping the item back.
How to initiate a return
To start the return process, please fill out the form in the footer
containing:
◼︎ Your full name and email address
◼︎ Your order number
◼︎ The specific item(s) you wish to return
Once you have notified us, you must ship the items back to our headquarters within 14 days.
Shipping costs and customs
Unless otherwise arranged with our support team, you are responsible for covering the return shipping costs. If you are returning an item from outside the European Union, it is mandatory to clearly mark the package as “RETURNED GOODS”. 89Books is not responsible for any customs charges or duties imposed on returned packages; failure to mark the package correctly may result in unexpected fees that will be deducted from your refund.
Packaging and Condition of Goods
You are responsible for any damage the books may incur during the return transit. We strongly recommend shipping the products securely, in their original condition and packaging. Providing us with a tracking number is highly recommended to guarantee the safe arrival of your return. If the returned book or its packaging arrives used, worn, or damaged, we reserve the right to deduct the depreciation in value from your final refund.
Refunds
Once your return is received and inspected, the refund will be processed automatically through the same payment method used for the original purchase.
A ) Information collection and use
We collect specific types of information for various purposes to provide and improve our Service, process your orders, and evaluate editorial proposals.
Types of data collected:
Order and billing data
When you purchase a book, we ask you to provide personally identifiable information, including: Email address, First name and last name, Phone number, and Shipping/Billing Address (State, Province, ZIP/Postal code, City). Note: We do not collect or store credit card details on our servers; these are processed securely by our certified payment gateways (e.g., Stripe, PayPal).
Editorial Proposals (Make a book with us)
If you submit a portfolio, dummy, or project proposal via email or our contact forms, we collect your contact information and any intellectual property or photographic material you voluntarily share with us. This data is used exclusively to evaluate a potential collaboration and will not be shared publicly without your explicit consent.
B ) Cookies (technical only)
Our Service respects your privacy and uses only essential/technical cookies. We do not use profiling, marketing, or analytical cookies (such as Google Analytics) to track your behavior across the web.
Essential/Session Cookies
These cookies are strictly necessary to provide you with services available through our website and to use some of its features, such as securely holding items in your shopping cart during checkout. Because these cookies are strictly necessary to deliver the Service, you cannot refuse them without impacting how our site functions.
C ) Use of Data
89books uses the collected data for the following purposes:
◼︎ to process and fulfill your orders, including generating shipping labels.
◼︎ to evaluate artistic portfolios and editorial submissions.
◼︎ to provide customer care and support regarding your purchases or returns.
D ) Disclosure of Data to Third Parties (Service Providers)
We employ trusted third-party companies strictly to facilitate our e-commerce operations. These third parties have access to your Personal Data only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose:
Logistics and Shipping:
We share your name, address, and contact details with shipping aggregators (e.g., Packlink) and couriers (e.g., DHL, UPS) exclusively to deliver your orders.
E ) Transfer of data
If you are located outside of Italy and choose to provide information to us, please note that we transfer the data to Italy and process it there. We take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.
F ) Your Data Protection Rights (GDPR)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights:
◼︎ the right to access, update or to delete the information we have on you.
◼︎ the right of rectification: You have the right to have your information rectified if it is inaccurate or incomplete.
◼︎ the right to object and restrict: You have the right to object to our processing of your Personal Data.
◼︎ the right to data portability: You have the right to be provided with a copy of the information we have on you in a structured, machine-readable format.
G ) Contact Us
If you have any questions about this Privacy Policy, your rights, or how we handle your data, please contact us by email: info@89books.com